Technical Support TDCX Cebu Opportunities
TDCX (Transformative Digital Customer Experience ) a provider of Business ProcessOutsourcing (BPO) serviceswith mainoffice located at 21F-26F Robinsons Cybergate Gamma, Ruby & Topaz Rds, San Antonio, Pasig City, is hiring additional manpower Technical Support Staff for Cebu City Branch.
Here’s the details of the said Hiring
Technical Support Staff
Work Location: Cebu City
Salary Range: Php 32,000 per month
TECHNICAL SUPPORT STAFF
Job Description: Deliver excellent service to partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
Qualifications:
- At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor’s degree
- Must have 1 year BPO experience with at least 6 months in a technical account
- Good understanding of consumer electronics products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts (morning, mid, & night shifts)
- Can work from home and in IT Park, Cebu City
- With access to a quiet and secured room and at least 30 MBPS internet subscription
Benefits in working with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
If you have the above qualifications, then apply for the said hiring.
How to Apply
Registered Online: Online Application Here OR
You may send your resume and application letter to sourcing.visayas.ph@tdcx.com
Apply now and be hired to enjoy the awesome benefits
Good Luck!!!
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