Concentrix CVG in Cebu is Hiring Customer Service Assistant.
CONCENTRIX CVG PHILIPPINES, INC., a premier BPO company in the Philippines with address in GF 12 Bldg, Cebu IT Park, Lahug Cebu City is currently hiring Technical and commercial Sales Representative and Customer Service Assistant.
Here’s the details of the said hiring
TECHNICAL AND COMMERCIAL SALES REPRESENTATIVE
Job Description
- As a Technical CX Advisor for Concentrix, you’ll answer inbound calls from customers having problems with their smartphones and tablets.
- Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Qualifications
- 18 years of age)
- At least High School Graduate (old curriculum) or Senior High School Graduate
- Accepts College Undergrad, Associate Grad or Fresh Grad
- Knowledge in Computer Hardware and software is an advantage
Work Location: Cebu City
Monthly Salary: Php 23,000.00
CUSTOMER SERVICE ASSISTANT
Job Description
- Support inbound and outbound calls for customers
- troubleshooting techniques and resource tools
- Utilize critical thinking to determine the best possible solution for the customer’s issue
- Actively listen to the customer complaints or concerns and work to resolve their issues
- Document all customer communications
- Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management
- Provide a best-in-class customer experience through building a relationship with each customer interaction
- Demonstrate customer relations skills and maintain a positive company image during all interactions
- Transfer customers to the appropriate department as required by SOPs
- Field calls from Providers
- achieve quality and efficiency requirements as set forth by their managers.
- The CSR will participate in training as outlined by their managers.
- Weekend shifts may be required
Qualifications
- 18 years of age)
- At least High School Graduate (old curriculum) or Senior High School Graduate
- Accepts College Undergrad, Associate Grad or Fresh Grad
Work Location: Cebu City
Monthly Salary: Php 18,000.00
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If you have the above qualifications then apply for the said hiring by:
1. Registered online at: https://philjobnet.gov.ph/login.aspx OR
2. Send email to : taramarie.musni@concentrix.com or contact : 0998-964-5797
Apply now and be hired to enjoy the awesome benefits
Good Luck
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