Call Center Agent Angeles City Job Hiring.
Cloudstaff Philippines Inc., a leading provider of quality outsourcing services to customers all around the world with registered address at 3rd Flr BPO BLDG 4 SM City clark, M. A Roxas St., Malabanias Angeles City Pampanga is currently hiring Call Center Agent.
Here’s the details of the said hiring
CALL CENTER AGENT
Work Location: Angeles City, Pampanga
CALL CENTER AGENT
Job Description:
- Responsible for handling inbound student enquiries and providing high quality, efficient customer service and advice to students via phone, email and chat.
- Perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepens over time
- Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries
- Meet performance KPI, be receptive to coaching and development and make improvements to performance where required
Qualifications
- A minimum of 1 year experience in a contact center or customer service role.
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people.
- Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections.
- Ability to operate effectively in a team, contributing positively to team operations and working relationships.
- Superior verbal and written communication skills, and the capacity to communicate clearly.
- Proficiency in the use of enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of work efficiently and with a high level of accuracy.
- A student-service mentality and respect for balancing both people and commercial needs.
- Strong personal drive and self-motivation
If you have the above qualifications and interested to work in Angeles City. then apply for the said hiring
How to Apply
Registered online at: https://philjobnet.gov.ph/login.aspx
Apply now and be hired to enjoy the awesome benefits
Good Luck!!!
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