Call Center Agent Opportunities in Sibulan Negros Oriental.
Vervent Philippines Inc. , a Business Process Outsourcing company with address in Dionesio Calibat Street, Purok 5 Magatas, Sibulan Negros Oriental announced hiring of Call Center agent.
Here’s the details of the said hiring
Call Center Agent
Work Location: Sibulan, Negros Oriental
CALL CENTER AGENT
Job Description:
- Professionally and appropriately represents client company to their respective customers in accordance with established handling procedures.
- Implements prescribed processes and systems to fulfill contact center operation through prescribed medium or media of contact (voice calls) with client company’s customers
- Documents all transactions with the customers in the relevant software systems for records purposes
- Contributes to the achievement of the quantitative goals ensuring adherence to Service Level Agreements and processes
- Adds value to service in terms of consulting advice, anticipating unspoken needs,exceeding expectations and other recommendations for client company and their customers
- Regularly updates product knowledge and related programs and processes through continuous learning
- Actively participates in training, meetings and planning sessions to improve service delivery
- Keeps self up-to-date through navigating/browsing applicable front-end tools for advisories and updates regarding products and service/s.
- Ensures being equipped with all job related tools and information necessary for this position through inquiry from team members, immediate superior and other resource persons.
- Interacts with fellow team members, immediate superior and other resource persons to enhance performance
- Reports directly to their respective immediate superior for concerns regarding task, work issues, and their peers for proper escalation and customer/concern handling
- Ensures zero to minimal escalations and complaints from customers, co-workers and clients.
- Adheres to established company and department policies
- Works on or participates in projects as assigned
- Performs other tasks and duties any line superior may delegate or assign from time to time
Qualifications
- Good verbal and written communication skills
- Adept at handling complex cases, flexible and complex thinker
- Outbound collections experience is a plus
- Comfortable with handling inbound and outbound calls
- Amenable to working graveyard shifts
Benefits:
Successful candidates will enjoy the following:
- Earn up to 25k with a weekly payout
- 50% Monthly Bonus
- In-house HMO Health Plan
- Fully paid PagIbig & PhilHealth contributions
- Free Transportation (Sibulan office)
- Free Daily Lunch
If you have the above qualifications. then apply for the said hiring by:
How to Apply
Walk in to their office and bring a copy of your updated CV/resume and look for Alvin or Vann of the Talent Acquisition Team OR
Send your resume/updated CV to: recruitment@smilesodemand.com OR
Registered online/ Sign up at: https://philjobnet.gov.ph/login.aspx
Apply now and be hired to enjoy the awesome benefits
Good Luck!!!
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